HIT-AIR Apparel Return Policy: Please inspect your shipment immediately upon arrival. Verify that your order was received in undamaged condition. Check the container thoroughly to avoid throwing away parts that may be wrapped in packing materials. In some cases, no packing slip may be sent in the package as your order may arrive in several different packages. Riding Safe, LLC should be notified within 48 hours of delivery of any damage or of any missing parts! In order to keep prices low, we ask that the product be returned within 10 days in the original packaging; the product must be in a new and unused condition with all parts and instructions. Please do not deploy the vest or remove the safety tags from apparel BECAUSE OF PRODUCT LIABILITY. We do not sell used or refurbished safety apparel. IF THE PRODUCT HAS BEEN USED OR IS NOT RETURNED in the original condition in which it was delivered, we cannot accept it as a return unless it is defective. These restrictions are necessary for the protection of our all of our customers. We will not re-sell any Hit-Air apparel that may have been compromised or that appears to be used (exception being a manufacturer demonstration vest that is clearly advertised as a demo and discounted). Product Liability Requires That These Reasonable Terms Be Strictly Enforced. Thank you for your understanding. *may be waived if we are contacted in advance or during Christmas Holiday Period